Goods are normally dispatched within 3 working days of receipt of your order.
Sometimes, due to circumstances beyond our control, your order may be delayed. To enquire about the status of your order please send us an email via the contact us page so that your query can be processed quickly (please include your order number).
All products returned must be issued with a product return number, which must be written on the form sent with the product when it was delivered to you. Please complete the form after calling our customer service team to obtain your product return number. This ensures your return is processed quickly and efficiently.
When returning products, always enclose your details, including name and address (and the address you had the product sent to, if your current address is different), your product return number, or order number, and a contact telephone number. If the goods are faulty, please state the fault.